PRIVACY POLICY
We take your privacy seriously and we are committed to safeguard your privacy, and this privacy policy explains our data collection, use, and disclosure practices concerning end-users of our apps, site www.Tetrapuzzle.com
If you have specific questions about how we deal with this information, or if you want to obtain a copy / delete the personal information about you that you provide through the Site or through our apps, please contact us by email Support@tetrapuzzle.com
Our policy may be updated from time to time. Latest version will be posted on our site.

Information Collected

We are keeping information about installation of our apps on your device (like time, date, IP-address). We are keeping the unique ID of your device, if it is submitted by your device during installation.
We can request some information directly for the purpose of registering you in the YourCraft social network or high scores system (like e-mail address).
We are keeping your purchase history of your account in our game.
We are keeping your game crash data and performance data to optimize the game.
We are keeping your coarse location.
We may also automatically record your Advertising ID for advertising or analytics purposes. These IDs do not reveal any specified information about the user.
Though, if you want to reset your Advertising ID, you can follow these instructions:

On our website, we use Cookies. Cookies are small bits of information used, in our case, to store user’s preferred language and some other settings during current browser’s session. You can set your browser to stop accepting cookies which can lead to functionality of our site decreased.

Voice Chat Feature

We are committed to protecting the privacy and safety of our users. The Voice Chat feature is designed for real-time communication between players and is governed by the following conditions:

  • No audio is recorded, stored, or shared, except in rare cases where user reports require investigation in accordance with applicable laws.
  • Access to voice chat is always optional: players can send or receive voice chat requests, and each user has the full right to accept or decline these requests at any time.
  • This feature is available only to users aged 13 and older in compliance with COPPA, GDPR, and other applicable regulations.

By enabling Voice Chat, you agree to the following terms of use:

  • Communicate respectfully and avoid offensive, threatening, or abusive language.
  • Do not engage in political, religious, or ideological discussions.
  • Do not share personal or sensitive information, whether your own or others’.

Use of the Voice Chat feature signifies your agreement with these terms and our general Privacy Policy.

How Do We Use It

We process this information for the general purposes:

  • to provide you with services
  • to communicate with you via email and to respond to your questions and comments
  • for statistical purposes which help us to improve the quality of the services we provide
  • marketing analytics

How Do We Store It

We have physical, electronic, and procedural safeguards that comply with regulations to protect personal information about you. However, the internet is not a 100% secure environment, and we cannot guarantee the security of any information you transmit to us.

How Do We Share It

We can share collected data with third parties (i.e., AdMob, YouTube, Tenjin), who provide an equivalent level of protection of data.
We have never received any requests from the state authorities of any country for providing such information.

However, we believe it is necessary to share information if it is required by law, in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person.

Miscellaneous

Some of our Android apps were reported to be requesting access to the contacts book of the mobile phones. This is required by the “tell a friend” feature. Nevertheless, your contacts information is used within your phone and never downloaded by us.

External Links

Our website and some of our apps may have links to other sites, apps, and services. They do not operate under this Privacy Policy; we recommend you to review their own privacy policies.

Agreement With This Policy

By using our website and apps, you are confirming that you agree with our Privacy Policy. In case you do not agree with it, we recommend you refrain from using our products.

Tell Us Which Marketing Messages Are Acceptable to You

Email us at info@tetrapuzzle.com to tell us your marketing preferences.
Stop receiving TetraPuzzle marketing emails by clicking the unsubscribe link included at the bottom of TetraPuzzle marketing emails. You cannot opt out of certain emails we need to send you relating to normal business operations (for example, we may email you to deliver a content that you bought using the TetraPuzzle online service).

Your Rights

You have the rights to correct your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data. Your consent can be revoked.
If you want to delete the personal information about you that you provide through our apps, please contact us by email: support@tetrapuzzle.com

To exercise any of the rights described above, please contact us at the address indicated below. We process and answer your requests without undue delay within one month of the request, unless a longer period is required due to complexity of the request. In that case, our response time can be up to three months in total, as permitted by Article 12 of the GDPR.

Contact Us

Should you have any other requests regarding privacy, please contact us at: support@tetrapuzzle.com

All rights reserved © 2023 Tetrapuzzle

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